Great selection of new and used vehicles! I bought my last two trucks from Sarat. The sales staff is great! They don't try to sell you on anything, they sincerely want to help you find and get what you're looking for. The finance department is awesome too! They work hard to get you the right financing. I highly recommend Sarat Ford!
Recently bought a car from them and the experience was wonderful. The salesman was attentive and listened to my needs and input, a huge difference from my experience at Northampton Volkswagen. After I went back for a free oil change, I had multiple staff asking how I was and how I liked the car. Super friendly and they actually care about their customers! Other dealerships take note!
We have always brought our cars to Sarat. Anna and Mike are superb. We still bring in our cars, but the only bad thing I have to say is that my husband's truck was brought in for service and Nicole waited on him. His car sat for a full day without being seen until around 4 p.m. At that time, he was told that they needed to order a part and that it wouldn't be ready for the next day. We had an appointment, were told by Nicole that people who wait get waited on first. That makes no sense. Being without a car for 2 days.. while having an appointment ... and not being seen was poor service. We now wait for Anna or Mike, or we don't bring in our cars/truck
Very nice dealership, pleasant to deal with these people. Knowledgeable and very helpful and absolutely no pressure on customer. Excellent waiting area.
A few months ago, I purchased my first Lincoln. I recently had a service issue and brought the vehicle into the service dept. The service reception experience is excellent. Nicole (Service Advisor) was very nice and very professional. She not only provided a loaner while my vehicle was in the shop, it was a late model Lincoln! At one point in the process, I did have a concern and asked to speak to John (Service Manager). John is very responsive and very professional. I am 100% satisfied with the outcome.
Sarat Ford Lincoln is a US Car Dealer based in Agawam, Massachusetts. Sarat Ford Lincoln is located at 245 Springfield St, Agawam, MA 01001, USA.
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