I needed a money order for the first time ever in my life and when I tried at CVS their computers were down . United was across the street so I went over to see if I could get one there without having to drive across town. I wasn't aware United didn't offer this service to non bank customers . When I explained this to the teller she was very rude and condescending. A simple I'm sorry we dont offer that to non customers whould have been efficant . the Disdain i recieved when I said I was sorry when I looked it up on the website I just saw the fee not the policy was a little over the top . I'm glad I have TD bank I would never use this bank based on the customer service or lack of customer service for an question asked
First question i asked when i called.. are you actually loaning SBA funds or just say you do. BC I don't want to play games. They don't want to lend money to local businesses and their commercial lending team provides horrible customer service. Never in my life has a bank been this unproductive and inefficient with a business loan. They literally waited until the day before my closing to pull my credit and tell me no on the deal - AND I GAVE UP A LOAN OFFER TO BRING THE ENTIRE PACKAGE TO THEM.. The deal was a startup but the prior income at the location was taken into account so they didn't like the deal even though i was giving them the same amount in collateral as the loan was for. Then she has the nerve to not even respond back to me. To top it off not wanting to START AGAIN ALL OVER SOMEWHERE ELSE, I gave them the chance to do the loans for the other locations (all documentation had been provided) and these were profitable purchases with stronger numbers and they NEVER CALLED ME BACK. I emailed them over and over and called LIKE A BEGGAR and not EVEN A PHONE CALL BACK. What a joke.
United Bank is a US Bank based in Agawam, Massachusetts. United Bank is located at 806 Suffield St, Agawam, MA 01001, USA.
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